Providing all necessary information
- You do have to give us some necessary information of yours that is going to provide us keep a record of the transaction. During the information fill-up stage, we recommend you provide us with some of the basic information that does not need more than a few minutes to enter.
Accepting to our payment modes
- To enable our customers with ease of payment we do have different payment modes that you can make use of. We provide you with various payment modes where you can make use of your debit and credit cards or even buy medicines using online wallets or directly from your net banking portal.
- Thus we have varieties of payment modes to fill the needs of all customers. You can choose anyone as per your preferences but do not pay us in cash or cheque as we do not accept such modes of payment.
- The time for shipping can depend on the distance separating us and you. Generally, if you are from within the city or town then you can get medicines delivered to your home faster within 2 to 3 days. For anywhere other situated domestically, you can expect the shipping time to be around 5 to 7 days. And for orders internationally it makes takes anywhere between 10 to 15 days. We can help you ship faster if you provide us with the correct location as we will discuss below.
Providing the shipping address correctly
- Providing the shipping address is extremely crucial. You need to provide us with the location address where you are residing right now. make sure that someone is available to receive the package at the time of delivery.
- We also recommend that you provide us with a landmark nearby your address for this will come in handy to track down your house with efficiency. Providing the correct address is up to the customer. So in case you go wrong with it, we may reject and retrace back our order due to an untraceable address.
Customs charges and payments
- Customers who buy various medicines through our portal at Genericmedz need to ensure that whether the medicine or the brands that you are buying from our portal is coming under the segment of customs charges. Because if it does then it is the part of customers to pay for the customs charges.
- Such types of information will be shared with you in due time in case your package is held at the customs department in airports or shipping ports. But the customers must negotiate with the customs officers and receive their package. Any monetary payment that needs to be done has also to be borne by the customers only.
Loss of shipment
- It may happen in the rarest of scenarios that your shipment is lost. In such cases, we can help you to provide another shipping done from our end without further addition of any costs from the end of the customer. We will let you know about any such mishap incidents. You may bear with us or tend to cancel the reshipment order.
Agreeing with our age guidelines
- While proceeding with the final confirmation of an order you have to agree to our age guidelines which say that a person needs to be a minimum of 18 years to be able to make a purchase. It is a risk that the customers have to bear on their own. In case of providing false and intentional misuse of your personal information, we will cancel your order.